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 Senior Security Support Engineer (Anti-Virus) (上海市) |
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美丽
头衔: 海归中尉
加入时间: 2004/07/14
文章: 59
海归分: 4306
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作者：美丽 在 海归招聘 发贴, 来自【海归网】 http://www.haiguinet.com
Roles & Responsibilities:
Represent company on security support issues and communicate with internal and external customers via a variety of mediums to identify solutions for technically complex problems and security threats in its products.
Solve problems with varying degrees of complexity with both broad product knowledge and in-depth security knowledge. Often, these problems will not only be technically complex, but also politically charged situations requiring excellent customer skills. Efficiently manage the relationship with these customers and thoroughly documenting their cases.
Support security related products and issues such as Virus Infections and System Compromises.
Handle CritSit cases in technically challenging and politically hot situations. Available to participate in 24x7, on call support, and travel to a customer's site under short notice and work remotely.
Collaborate on cross-team and cross-product technical issues with resources from other groups to resolve customer issues. Collaborate with Tech Leads and CPR engineers effectively. Report software bugs and customer suggestions.
Use trace analysis, source code, and other sophisticated debugging tools to analyze problems and develop solutions to meet customer needs； may involve writing code.
Lead and participate in triage meetings to share knowledge and develop customer solutions. Share best practices with team members. Act as technical resource for broad and complex issues. Develop and deliver "in depth" technical training to engineers.
Write complex technical knowledgebase articles, virus bulletins, white papers, FAQ's, call scripts and sample programs.
Maintain strong working knowledge of pre-release products and take ownership for product improvement in key product areas.
Required Skills/Knowledge
Understanding of security vulnerabilities, exploits, compromises and related malware as these relate to Windows (must).
Good Communication Skills-Spoken and written English (including technical writing) (must)
Excellent demonstrated customer service skills (must)
Effective learning skills (must)
Works well in a team environment (must)
Strong problem-solving skills (must)
Background in Technical Training (preferred).
Experience
Four or more years experience in systems development, security and network operations, software support or I.T. consulting. (required)
Two or more years experience securing Windows systems and Microsoft products in both home user and enterprise configurations. (required)
Two or more years industry experience with Microsoft products (required)
Strong knowledge of current Windows products including Microsoft? Windows 2003 Server, Microsoft XP, Windows 2000 Server/Professional (required)
Two or more years experience identifying and responding to hacking incidents, large and small scale virus infections and analyzing systems for symptoms of compromise. (preferred)
Strong knowledge of UNIX or other operating systems (preferred).
Qualification
MCSE-2000, MCSE 2003, or MCSD (preferred)
B.S. degree in C.S. or E.E. or equivalent (required)
CISSP or CISM (preferred)
Interested candidates pls. send you updated CV with both current and expected salary information to: [email protected].
Only shortlisted candidates will be contacted.
作者：美丽 在 海归招聘 发贴, 来自【海归网】 http://www.haiguinet.com
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 Senior Security Support Engineer (Anti-Virus) (上海市) -- 美丽 - (3378 Byte) 2005-11-14 周一, 10:39 (882 reads)
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