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 Support Engineer-Windows Networking (上海市) |
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美丽
头衔: 海归中尉
加入时间: 2004/07/14
文章: 59
海归分: 4306
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作者：美丽 在 海归招聘 发贴, 来自【海归网】 http://www.haiguinet.com
职位要求：
BS degree in Computer Science, Electronic Engineering or equivalent experience is required.
2+ years working experience on Microsoft Windows Server products, Active Directory and TCP/IP Networking in large enterprise environment, including
Enterprise IT solution deployment, or
Enterprise company IT infrastructure administration, or
Enterprise networking and Microsoft Windows Server products troubleshooting
In-depth knowledge and skills on Windows 2000/2003, network operating systems, directory service, and TCP/IP protocol suites.
The following knowledge or skills are preferred:
router/switch management
wireless network management/deployment
C/C++ programming
Strong analytic logic and problem troubleshooting skill-sets are required.
Good written and verbal communication skill in both Chinese and English is a must.
Self-motivation with the "can-do" attitude, capable of dealing well with ambiguity and working independently with minimal management supervision.
Good presentation skill is preferred.
职位任务：
Provide the quick and accurate solutions to the problems from the customer involving in-depth Microsoft product knowledge while ensuring high customer satisfaction；
Collaborate on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve customer issues.
Duties include researching, resolving, and responding to customer (Asia region) telephone calls, service requests, call backs and/or escalations；
Accurately record the labor, document incidents, report customer suggestions and technical issues (bugs) to product development and writing technical articles；
Ability to effectively manage relationships with multiple customers, Technical Account Managers, Critical Problem Resolutions as these problems may not only be technically complex, but politically-charged situations；
Answer the customer calls 24x7 on a rotational basis.
Interested candidates pls. send you updated CV with both current and expected salary information to: [email protected].
Only short listed candidates will be contacted.
作者：美丽 在 海归招聘 发贴, 来自【海归网】 http://www.haiguinet.com
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 Support Engineer-Windows Networking (上海市) -- 美丽 - (2161 Byte) 2005-9-22 周四, 10:58 (687 reads)
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