* Provide accurate and timely technical support and advisory service for enterprise customers.
* Collaborate with product team to create quicker issue resolution to achieve high customer satisfaction.
* Answer escalation questions and provide consulting service for internal colleagues from other branches.
* Learn advanced technologies and deliver high-level training.
Requirements:
* Bachelor or master degree in Computer Science, Electronic Engineering or equivalent majors.
* At least 3-year working experience of technical support, system integration or coding on C/C++.
* Solid knowledge on Microsoft Windows Server, directory service and networking protocols.
* Experience on Microsoft Exchange server and Outlook is preferred.
* Familiar with Lotus Notes or other e-mail systems is a plus.
* Good written and verbal communication skills in Chinese and English.
* Quick learning, troubleshooting and debugging skills are needed.
* Abilities to work under pressure and handle urgent situations are required.
Interested candidates pls. send you updated CV with both current and expected salary information to: [email protected].
Only short listed candidates will be contacted.
