Must have sufficient technical depth of Microsoft Windows Server Operating System technologies and architecture；
Strong problem troubleshooting skill-sets；
Must have strong verbal and written technical skills and English language skill；
Self-motivation and demonstrate good presentation skills；
Must be a strong team player with a "can-do" attitude and the ability to deal well with ambiguity and work independently with minimal management supervision；
B.S. degree in C.S. or E.E. or equivalent work experience；
Responsibilities:
Provide the quick and accurate solutions to the problems from the customer involving in-depth Microsoft product knowledge while ensuring high customer satisfaction；
Determine the best approach for resolving technical issues that will yield the desired turn-around time and optimal customer solution that may involve writing code and utilizing debugging tools；
Collaborate on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve customer issues.
Duties include researching, resolving, and responding to customer (Asia region) telephone calls, service requests, call backs and/or escalations；
Interested candidates pls. send you updated CV with both current and expected salary information to: [email protected].
Only short listed candidates will be contacted.
