| 作者 |
 世界五百强公司(003)Technical Support Team Leader |
 |
windy
头衔: 海归少校
加入时间: 2004/06/30
文章: 707
海归分: 28468
|
|
|
作者：windy 在 海归招聘 发贴, 来自【海归网】 http://www.haiguinet.com
Required Education & Experience
· Strong command of written and spoken Korean
· Proficiency in written and spoken English (Preferred)
· Experience in call center management preferred
· At least 3 years of experience in a computing or computer/engineering related capacity.
· A college degree is required.
· Certification in MCSE/MCP/A+ is desirable.
· Demonstrate a strong understanding and technical ability to support PCs, operating systems and applications.
· Possess broad knowledge of software, hardware, storage technologies, switches/routers and networking technologies.
· Possess strong problem-solving and customer-relation skills.
· Analytical, articulate, and result-oriented person who’s able to perform under pressure & provide excellent follow-up.
· Possess good reporting and documentation skills.
· Possess fast-learning ability to learn up new systems, methods and processes.
· Effectively cope with change, dynamic customer situation and adjust accordingly.
· Looks for ways to improve the efficiency of self, the team or an operation.
· Shares information with teammates to improve team effectiveness.
· Skillfully negotiates with others to achieve desired results.
· Displays sensitivity and tact in dealing with difficult decisions.
· Master Microsoft OS and office applications.
Expected Core Competencies
· Customer Focus
· Drive for Results
· Building Effective Teams
· Hiring & Staffing
· Functional/Technical Skills
Reports To : Services Manager
Principal Responsibilities
This position is responsible for setting up and managing technical support team so that it can deliver high-standard phone advisory support for client products to Korean customers.
Principal Responsibilities
· Manage team performance and deliver the results.
· Drive performance improvement and operational excellence
· Responsible for hiring, staffing, and people management
· Motivate team members in tough working environment.
· Escalation of issues to the Product Support team and/or Technical Support
· Possess excellent communication skills and the ability to work with diverse range of people with varying levels of technical understanding and ability to cope with international and multicultural environment.
· Have strong understanding and technical expertise for both PC client products and applications supported
联系人
高小姐
E-mail: [email protected]
Tel: 0411-84302317 84303517
Fax: 0411-84303967
作者：windy 在 海归招聘 发贴, 来自【海归网】 http://www.haiguinet.com
|
|
|
| 返回顶端 |
|
 |
|
-
 世界五百强公司(003)Technical Support Team Leader -- windy - (2480 Byte) 2005-6-08 周三, 16:39 (997 reads)
|
|
|
|
您不能在本论坛发表新主题, 不能回复主题, 不能编辑自己的文章, 不能删除自己的文章, 不能发表投票, 您 不可以 发表活动帖子在本论坛, 不能添加附件可以下载文件, |
|
|
