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 Technical support operation Senior Manager 工作地点：厦门 |
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Belinda Chen
头衔: 海归少校
加入时间: 2010/03/01
文章: 71
海归分: 11790
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作者：Belinda Chen 在 海归招聘 发贴, 来自【海归网】 http://www.haiguinet.com
Job Description:
1.Define and refine processes which govern every aspect of the operations of Technical Support, such as call logging, case management, call script, parts dispatch & escalation.
2.Formulate, track and report performance metrics or KPI of the operations. Develop QC and audit strategy to ensure process conformance.
3.Provide analytics recommendations to front line TS leaders to optimize the operations: improve customer experience, grow revenue and cut down cost.
Requirement:
1.Bachelor’s degree (Master’s preferred) from top universities
2.Strong analytical skill, capable of conceptualizing complex issues into simple process flow and identifying optimization opportunities
3.Sensitive to numbers
4.Fluent English
5.Strong engineering or software design background
作者：Belinda Chen 在 海归招聘 发贴, 来自【海归网】 http://www.haiguinet.com
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 Technical support operation Senior Manager 工作地点：厦门 -- Belinda Chen - (803 Byte) 2011-4-21 周四, 11:33 (1488 reads)
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