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 猎头职位：深圳-Senior Manager(Telesales management-Banking)-Negotiable |
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jackiesong
[博客]
头衔: 海归中将
加入时间: 2010/01/25
文章: 1724
海归分: 499049
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作者：jackiesong 在 海归招聘 发贴, 来自【海归网】 http://www.haiguinet.com
Title: Sales Manager (Senior Manager, Telesales)
Report line: Head of Director Banking
Location: Shenzhen
Job Purpose:
To plan the sales strategy and resources allocation in alignment with the strategy and business goals of respective products.
To ensure sales and services targets are achieved and exceeded.
To feedback customer experience / preference and market information to Value Centers and work together with them to deliver appealing products and services to customers.
To continue streamlining workflow and processes to reduce handling time to improve sales capacity & capability and increase sales net rate.
To ensure delivery of a consistent and superior Customer Experience.
To maintain and improve Contact Center Customer satisfaction levels.
To manage day-to-day planning, operations and problem-solving of Telesales Units to meet with the required sales performance, service level standards and Call Center productivity, financial goals and objectives.
To ensure appropriate support for Value Center products and customer segments.
To provide coaching and mentoring to Telesales Managers, Unit Managers, Team Leaders and Team Members for their improvement.
To reward and develop staff to facilitate staff retention.
Key Responsibilities:
-Sales & Financial Management:
To generate revenue by exceeding pre-set sales targets, increasing customer usage of bank products and services, improving customer loyalty, and maximising referral sales
To facilitate the effective allocation of resources in order to achieve stated Call Centre business objectives.
To design strategy and business plans contributing to the growth and development of sales and service model.
To manage cost spent within the budget.
-Sales and Service Delivery
To liase with Value Centre Heads to establish strategies and develop channel capabilities in support of the Value Center products and customer segments.
To guide and direct Telesales Units to deliver professional, proactive, customer oriented, resourceful sales and services to customers.
To manage and monitor new product program/campaign launches.
To monitor and achieve sales targets, productivity and service standards.
To monitor cross-sell and attrition gating performance on different products to facilitate the successful retention of customers.
To address difficult customer enquiries, requests and complaints which cannot be handled by Team Managers/Unit Managers and provide feedback to the Business in order to facilitate future service delivery improvements.
To identify opportunities to improve workflow design for improvement of sales success rate and productivity.
To approve customer transactions, where required.
To develop action plans for improving Telesales Unit performance.
To analyse customer behavior in order to assist in future product and service development and planning.
To lead Telesales Units to OutSales and OutServ our customers and competitors.
Risk & Compliance.
To ensure that control procedures outlined in the Contact Centre Manual or DOI are fully implemented and ensure staff compliance with the same.
To comply with the control requirements in the laid down procedures or Manual relevant to your job responsibilities in the Contact Centre.
To comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and line manager.
To comply with all relevant policies and procedures covering regulatory, local and group requirements.
-People Management
To supervise the day-to-day operational activities of Telesales, and Team Managers / Unite Managers in the delivery of their job responsibilities.
To monitor staff performance through analysis of relevant performance MIS and KPI reports.
To provide coaching, mentoring and feedback to Telesales Managers to achieve performance objectives.
To conduct staff performance review and work with staff to develop their own Career Development Plan (CDP) & Learning Development Plan (LDP).
To ensure adherence of staff multi-skill penetration plan.
If you are interested and confident within this position, pls send your updated CV to： [email protected]
职位转自：https://www.krimx.com/article/view.asp?id=1044
Krimx.com 是复旦、中欧MBA发起的猎头职位分享网站
作者：jackiesong 在 海归招聘 发贴, 来自【海归网】 http://www.haiguinet.com
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 猎头职位：深圳-Senior Manager(Telesales management-Banking)-Negotiable -- jackiesong - (9640 Byte) 2010-3-18 周四, 13:12 (1092 reads)
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