*Typically provides direct supervision for Remote Support Engineers responsible for providing post sales technical support to both field support personnel and customers in a specified area.
*Monitors operations and technical support to both field support personnel and customers in a specified area.
*Monitors operations and provides direction and training as required; may perform ongoing technical tasks associated with the organizational unit. *Responsible for all personnel actions such as hiring, salary and performance reviews, corrective actions, etc.
*May have responsibility for revenue generation through sales of software/support services, consulting and/or add-on applications.
*Works with limited guidance on projects within defined criteria.
*Provides resolutions to a diverse range of complex problems. Experience with Avaya Products is preferred.
Qualifications:
Read & Write English a must.
Additional languages are an added value.
Typically requires 4-8 years of related experience.
Bachelor's degree or equivalent experience.
