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 Technical Support Manager(dell dalian) |
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mlg
头衔: 海归少校
加入时间: 2005/11/21
文章: 145
海归分: 18033
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作者：mlg 在 海归招聘 发贴, 来自【海归网】 http://www.haiguinet.com
Technical Support Manager I – 07000HHO
Department : Technical Support, Services
Reports to : Director, Japan Consumer Email Support
base Location : Dalian
Duties
Responsible for overseeing a team of L1 engineer who diagnose, troubleshoot, and repair customers’ PC problems reported via email. Major responsibilities include, but are not limited to, the following:
• Manage the team to resolve customers reported technical and non-technical problems in productive and quality manner, and obtain maximum customer satisfaction.
• Provide training and coaching to technical support engineers to assure quality support to customers.
• Actively manage the team morale to sustain high service quality
• Review documentation for technical publications and ensure the technical policy is accurately followed.
• Proactively manage the team performance and drive the team to deliver performance metrics to attain the goal.
Required Education and Experiences
• Possess excellent communication skills and the ability to work with diverse range of people with varying levels of technical understanding and ability in international environment.
• Must be able to perform with high competence under stressful conditions.
• Able to motivate others in sensitive situations.
• Strong leadership with a sound technical background and experience.
• Prefer at least 3 years directly related experience; network OS accreditation such as CNA, CNE, MCNE, MCP, or MCSE.
• Minimum 1 year of team management experience. Call Center experience is preferred.
• Excellent written and spoken Japanese is a must, must be fluent in either English or Mandarin
• Have good presentation skills to convince customers if any issue could not be closed.
if you are intersted in this chance,please send your CV to me or contact me
MSN: [email protected]
E-mail: [email protected]
作者：mlg 在 海归招聘 发贴, 来自【海归网】 http://www.haiguinet.com
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 Technical Support Manager(dell dalian) -- mlg - (2051 Byte) 2007-11-05 周一, 14:24 (1067 reads)
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