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 世界五百强公司005-Japanese Software Support Project Manager |
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windy
头衔: 海归少校
加入时间: 2004/06/30
文章: 707
海归分: 28468
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作者：windy 在 海归招聘 发贴, 来自【海归网】 http://www.haiguinet.com
Responsibilities:
· Monitor and direct day-to-day activities of the team.
· Communicate progress to the Support project manager on customer side in Japan and Asia Pacific.
· Direct training activities for the team to support current and potential future assignments.
· Participate in customer communications, in understanding complex elements of a customer’s business and applying experience.
· Resolve complex customer issues for customers, diagnose remotely in a timely manner with client/server applications.
· To achieve industry leading customer satisfaction and loyalty through delivery of high level technical support to OpenView customers.
· Manager a team to perform enhancement verification and release testing for assigned products; Understanding of technology; Knowledge of Enterprise or Server Application Deployment Solutions.
· Facilitate the success of other parts of the company through collaborative problem solving, knowledge sharing, mentoring and proactive activities.
Required Qualifications:
· Bachelors Degree education level (Computer System or Japanese preferred).
· Fluent Japanese for customer communication in speaking and writing
· Documenting knowledge for sharing with customers.
· Acceptable English skill for internal communication.
· Possess strong team leadership skill and escalation management experience.
· Excellent problem solving skills; analytical and diagnostic ability.
· Deliver effective information to the customers via the telephone, e-mail, and/or web.
· Knowledge of server platform such as Windows 2003 or UNIX.
· Knowledge of Networking, Database (Oracle or SQL), or internet services technologies (JAVA XML)
· Extended hour support participation (after hour, weekends, and holidays).
· Ability and desire to effectively interact with people.
· Having strong mindset of customer first and productivity improvement.
Preferable Qualifications:
· Experience of technical support and customer communication, especially Japanese customer support experience.
· Knowledge of OpenView products.
· Communication in Korea or Cantonese.
联系人
吕小姐
网址:www.denglongmen.com
E-mail: [email protected]
Tel: 0411-84303517 84303967 88837848 88819289
Fax: 0411-84303517
作者：windy 在 海归招聘 发贴, 来自【海归网】 http://www.haiguinet.com
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 世界五百强公司005-Japanese Software Support Project Manager -- windy - (2254 Byte) 2006-2-10 周五, 16:11 (1218 reads)
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