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 MANPOWER: Data Center Manager, North Asia Hub in Shanghai |
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Green
[博客]
头衔: 海归少校
性别:  年龄: 46
加入时间: 2009/12/01
文章: 53
来自: Manpower China, Shanghai Office
海归分: 13904
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作者：Green 在 海归招聘 发贴, 来自【海归网】 http://www.haiguinet.com
Location: Pudong, Shanghai
Client background: A famous Logistics company in Shanghai
Role title IS Support Manager, NAH
Corporate Division
Business Division Information Services
Business Unit TBC
Role Purpose " Manage the set up of the North Asia Hub local IS environment / technical infrastructure, local applications and interfaces with external parties such as Customs.
" Co-ordinate with RO BIT and ITSC to implement the technical infrastructure to support the deployment of all required Network applications and make those applications available to users.
" Manage the Hub IS infrastructure, equipment & systems to ensure continuity of service for all aspects of Hub operations.
Reports To (Direct) TBC
Reports To (Dotted Line) " Hubs Development Director (Project phase)
" General Manager, NAH (Operational phase)
Band/Grade TBC
Date approved
Scope of Role
Business Entities supported Revenue
(m €) [2003] IS Budget
(m €) No. of System Users No. of Direct/ Indirect Reports
- North Asia Hub N/A NAH Project has €3.5m CAPEX for Local IS equipment 500+ in 2012 Expected 4-6
Total
Accountabilities
Key activities Overall goals / Typical measures
Customer - Internal
" Plan & implement the local IS environment / technical infrastructure for the NAH, including network infrastructure (wired and wireless), servers, IP telephone system, personal computers, notebooks, office automation equipments, video conferencing and audio/video equipments.
" Deploy any local applications & implement interfaces with external parties such as Customs as needed for the NAH to operate.
" Support the installation and commissioning of the NAH Autosort by ensuring the local IT environment is ready & available.
" Partner with BIT and GIS / ITSC to manage the network infrastructure (wired and wireless), IP telephone system, video conferencing and audio/video equipments, personal computers, notebooks, servers and office automation equipments.
" Provide user training and on-going user support.
" Analyse and report user problems.
" Resolve and provide solutions on matters related to IS.
" Provide support for off-site meetings. " NAH local environment / technical infrastructure and interfaces are implemented according to the agreed time frame and budget.
" User satisfaction with:
o Call response time
o Resolution time
" Service Level Agreement commitments are met or exceeded.
Vendor / Supplier Management " Partner with BIT, GIS / ITSC and key stakeholders to define service level agreements between COMPANY and vendors and also negotiation on pricing and contracts
" To manage service quality provided by vendors. " Customer satisfaction.
" Maintain good relationships with the vendor. Both parties to the agreement have a clearer view of roles and responsibilities - thus avoiding potential misunderstandings.
Process
" Project management of the implementation of the local IS environment / technical infrastructure for the NAH.
" Partner BIT and GIS / ITSC for escalation IS related issues/outages
" Assist Country Business IT Manager / Hub GM on annual budgeting and operational planning processes.
" Ensure the availability, reliability and performance of all computer equipment to support 24 hours 7 days a week operations.
" To effectively communicate and manage system changes.
" Partner with BIT in applications, infrastructure implementation and standardisation. " Project plan developed and integrated with overall NAH Project development.
" Data quality meets local standards.
" Service Level Agreements for all Technical Services are met or exceeded.
" IS provision maximises the level of operational service with minimal disruption to the core business.
" Timeliness and accuracy of reports.
Skills / Qualifications
Key capabilities
Skills
" Communication skills: Fluent in Mandarin and capable of communicating in English, both spoken and written, in the business environment
" Project Management skills (excellent)
" Service Management skills (excellent)
" Relationship Management skills (excellent)
" Vendor Management skills (excellent)
" Technical expertise in:
o Client and Server Administration
o TCP/IP LAN and WAN
o COMPANY in-house applications
o Internet/Intranet technologies
Competencies
Competency segment 'Business'
Customer Orientation: Is focused on identifying and understanding each customer's needs. Expresses and acts on desire to assist customers in an efficient and friendly manner.
Planning & Organizing: Sets clear and realistic goals and objectives. Establishes a course of action and a sequence of steps to ensure that activities and objectives are efficiently achieved. Is structured with good personal organization. Schedules time effectively and uses efficient work methods and tools.
Decision Making: Makes timely and appropriate choices based on accurate analysis and experience. Uses sound judgment even in conditions of uncertainty. Anticipates impact of decisions and plans how to manage risk.
Competency segment 'Leadership'
Developing People: Facilitates the development of others through personal involvement in coaching, mentoring and sponsorship. Creates an environment that fosters learning, growth and development to improve COMPANY's capability to achieve the strategic vision.
Maximizing Individual Performance: Gives clear directions and ensures others know what is expected of them. Monitors and reviews performance, providing support and guidance to ensure success. Enforces quality standards and agreed upon commitments, addressing performance problems in a timely, tactful, but direct manner.
Competency segment 'Personal'
Commitment to Excel: Challenges self and others to exceed standards and achieve extraordinary results. Is not easily deterred when obstacles or delays are encountered.
Adaptability: Responds positively to change. Maintains effectiveness when confronted with new work situations or the uncertainty and ambiguity that comes with change. Is open to new ideas, assignments and approaches.
Initiative: A bias for taking action, making decisions and proactively doing things for both current and future opportunities.
Communication: Provides information in a timely, clear and concise manner. Expresses ideas effectively, adjusting style to the needs of others. Listens attentively.
Analysis: Thinks through a situation systematically. Critically evaluates both numerical and narrative information. Draws accurate conclusions.
Best Regards,
Green Sun
作者：Green 在 海归招聘 发贴, 来自【海归网】 http://www.haiguinet.com
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 MANPOWER: Data Center Manager, North Asia Hub in Shanghai -- Green - (6818 Byte) 2010-11-19 周五, 13:26 (1765 reads)
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