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 猎头 lena 更新手头director level 紧急职位-- |
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lenahunter
头衔: 海归少校
性别:  年龄: 42
加入时间: 2009/11/18
文章: 90
海归分: 13840
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作者：lenahunter 在 海归招聘 发贴, 来自【海归网】 http://www.haiguinet.com
more details ,pls send your CV to my mail.
有兴趣的话请速速联系，
mail / MSN : lenahunter#hotmail.com (请将#转换为@)
gtalk: lenaheadhunter#gmail.com
regional delivery manager ---shanghai
Spearhead the IT Services, Infrastructure Management & Operations Outsourcing initiative.
Key responsibilities:
• P&L responsibility-Contracted and new business from existing customers
• Enabling smooth transition of new accounts
• Customer retention through creation of stickiness.
• Expansion of services to fill all gamut’s of infrastructure-increase breadth.
• Increase penetration into these accounts across all existing services-increase Depth.
• Focus on project opportunities and transformation initiatives
• ITIL process definitions and implementation
• Automation in service delivery
• Creation of reusable service and process components
• Resource management
• Utilization
• Billing
• Management reporting
• Conduct regular in depth service and process audits.
• Employee retention, motivation and training
• Focus on grooming people from L1 to L2, L2 to L3 within select timelines
• Value add to customer-YOY by working closely with the Transformation and Consulting group for:
o Architecture gap assessment studies
o Implementation of new technologies
o Consolidation/virtualisation opportunities
o Reduce business impact of outages
o Cost savings through better solutions
o Enhance operational efficiencies
• Overall SLA management
• Overall Customer Satisfaction
• Overall employee satisfaction
• Escalation handling on SDM responsibilities
Key Requirements:
Qualifications:
• Bachelors degree in Engineering (in Computer Science/ Electrical/ Electronic/ Communication)
Certifications:
• ITIL
Professional Experience/ Traits:
• Minimum of 6-8 yrs out of which atleast 4+ years of IT Infrastructure Operations/ Datacenter Operations & Management
• Strong Techno-Commercial/ Business Orientation and Cost Sensitive with ability to balance decisions between Automation/ People & Infrastructure Availability.
• Strong Leadership/ Team Building/ Decision Making attribute
• Demonstrated success in creating a delivery organization using Enterprise Network Systems Management Tools & managing it either for a F-500 company or for a leading IT Service Company
• Expertise in Defining Process and ensure the implementation within the Service Delivery Organization; exposure to ITIL Best Practices is necessary
• Datacenter Migration/Consolidation experience will be an advantage
• Technology appreciation in the areas of:
o OS – Windows, Unix
o Database - Oracle, SQL
o Management Tools - HP, Tivoli, Remedy
o Networks – LAN, WAN
• Available on 24 x 7 basis in the event of emergencies and should be contactable after office hours
• Open to Intensive Travel both inbound and out bound
作者：lenahunter 在 海归招聘 发贴, 来自【海归网】 http://www.haiguinet.com
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 猎头 lena 更新手头director level 紧急职位-- -- lenahunter - (2928 Byte) 2012-2-09 周四, 18:34 (2239 reads)
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