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 ∴猎头全球职位:Asst. Operations Manager 001 |
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vicky
[博客]
[个人文集]
头衔: 海归上校
性别:  年龄: 44
加入时间: 2006/08/14
文章: 614
海归分: 99729
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作者：vicky 在 海归招聘 发贴, 来自【海归网】 http://www.haiguinet.com
Responsibilities/Authorities
Responsible for delivering the following services:
Heading a team of XX for the O2C operations involving Order Approval, Billing, Reconciliations, Issue Resolution, Query Management, Month End Close and other reporting activities.
Ensure all Service Level Agreements are met as per the contractual obligations
Demonstrate Supervisory & analytical skills including co-ordinating of the day to day activities, prioritizing of tasks and balancing workload amongst the teams
Compliance to Sarbanes – Oxley requirements and other client policies & practices.
Ensure Operational Excellence (Op Ex) is implemented
Ensure adequate internal process controls are put in place to ensure quality levels.
Ensure all month end activities are completed and appropriate reports are generated and circulated as per the process requirements.
Ensure process documents are up-to-date and version control is applied as appropriate.
Ensure all customer/ client queries are responded & resolved within the stipulated Turn Around Time (TAT)
Ensure all quality parameters are met with respect to Billing and all invoices are dispatched on time.
Ensure all necessary reconciliations and AR Sales Adjustments are done by the team.
Ensure all statutory records are maintained as per client’s requirements.
Ensure all Operational Metrics and Service Performance Metrics are generated on time.
Ensure Daily/ Weekly/ Monthly collection targets are identified, tracked and achieved.
Ensure performance appraisal for the team/ direct reports are done as per standards.
Ensure sufficient feedback is provided on the performance of the team/ individuals.
Facilitate issue resolution amongst the team members if any.
Identifying Areas of process improvements involving tangible benefits as defined by the organization.
Ensuring timely preparation of Goals & Development Plan for direct Reports.
Ensuring Timely Review of Development Plan, and follow-up on actionable items.
Ensuring One-to-One with Direct reports (regularly), meeting with the team as per communication calendar.
Establish process for conducting periodic performance reviews
Demonstrating Professional Behaviours
Ensure good rapport with the clients by engaging in frequent interlocks and conferences
Facilitate the Audit requirements of the client as required in a timely manner.
作者：vicky 在 海归招聘 发贴, 来自【海归网】 http://www.haiguinet.com
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 ∴猎头全球职位:Asst. Operations Manager 001 -- vicky - (2437 Byte) 2007-12-27 周四, 17:29 (1192 reads)
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