| 作者 |
 【著名美资高薪聘】日语流程管理经理（大连） |
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icey
头衔: 海归少校
加入时间: 2007/04/30
文章: 121
海归分: 18858
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作者：icey 在 海归招聘 发贴, 来自【海归网】 http://www.haiguinet.com
工作地点：大连
语言：精通日文（must），精通英文（prefer）
JOB TITLE: Team Lead(Manager level)
Direct Reports:
· OVERALL PURPOSE OF JOB Co-ordinating day-to-day activities of the Collections & AR (O2C) operations and ensuring adherence to all process requirements as outlined by the client.
· Ensure that the necessary UMGI guidelines are complied with and necessary documents are maintained as applicable for all day-to-day processes.
PROCESSES
O2C à Order Mgt & Billing
· Manage Sales Orders
· Invoice Customer
· Manage Customer Requests & Inquiries
O2C à Collections & AR
· Maintain Customer Master Data
· Maintain AR Ledger
· Manage & Process Collections
· Manage & Process Disputes & Deductions
O2C à Analytics
· Authorize & Manage Credit
Responsibilities/Authorities
Operational:
Ø Ensure that the members understand the Process End-to-End and perform on the agreed process deliverables and maintain high quality of standards
Ø Provide necessary support for System trouble shooting
Ø Identify and implement areas for process improvement
Ø Ensure effective backup plan is in place
Ø Proactively escalate issues to the supervisor/manager that require intervention/clarification from senior leadership
Ø Ensure all transaction processing is in a timely manner as per CTP/CTQ and SLA
Ø Ensure all the supporting documents are available to support Audit
Ø Ensure adequate internal process controls are put in place to ensure quality levels.
Ø Ensure all month end activities are completed and appropriate reports are generated and circulated as per the process requirements.
Ø Ensure process documents are up-to-date and version control is applied as appropriate.
Ø Ensure all customer/ client queries are responded & resolved within the stipulated Turn Around Time (TAT)
Ø Ensure all quality parameters are met with respect to Billing and all invoices are dispatched on time.
Ø Ensure all statutory records are maintained as per client’s requirements.
Ø Ensure all Operational Metrics and Service Performance Metrics are generated on time.
Ø Ensure Daily/ Weekly/ Monthly collection targets are identified, tracked and achieved.
Ø Ensure Reconciliation of unapplied payments and assist UMGI management in review.
Ø Ensure all customer refunds are taken care and appropriate information with recommendations is provided.
Ø Ensure customers are contacted and all past due accounts are collected.
Ø Ensure documentation of external and internal discussions regarding collections
Ø Analyse customer aging accounts and provide information on over due accounts to the management in time
Ø Ensure all AR Sales Adjustments are done and credits are recorded as per UMGI guidelines
Ø Ensure manual journal entries are processed as required
Financial:
Ø Identify areas of cost reduction by Process Improvements [Work and Non work related]
Ø Assess risks/costs associated with process delays and timely escalating the same to the leadership team
Client/Customer:
Ø Ensure compliance with client’s policies and procedures
Ø Ensure timely communication to customers
Ø Create adequate back ups
People:
Ø Participate in Team Initiatives/events
Ø One on one with supervisor on a regular basis
Ø Share ideas and seek clarification
Ø Support centre sponsored Team Activities
Ø Sharing best practices – (leverage the knowledge across teams)
Ø Create good relations with internal and external customers
Ø Working on the development of the people in the team
Others:
Ø Ensure team members maintain high morale
Ø Emails / Voice mails or any other communication from the customer to be responded promptly
Ø Provide required MI reports
Ø Lead process improvement initiatives
Ø Provide Internal & External Audit Support
JOB REQUIREMENTS
Functional competencies (Includes Knowledge and Skills)
Eg. Accounts Payable; AR; Cost Reporting; Treasury; Contract Compliance; Audit; General accounting
Payroll; MS Office ; SAP; Oracle
Competency Name
Proficiency Level
(Refer Defn. below)
Comments
Order Booking & Billing/ Accounts Receivables/ Collections
Expert(X)
Accounts Reconciliations
Expert(X)
Variance Analysis & Clearance
Expert(X)
MS Office
Skilled(S)
ERP (Oracle 11i, SAP, People Soft etc)
Skilled(S)
Professional Competencies (Includes Skills)
(E.g.: Takes initiative i.e. is proactive; Analytical ability; Team player; Communiction skills; Multi tasking
Relationship Management – Ability to develop and maintain an effective relationship with client; Customer orientation; Leadership; Innovative)
Competency Name
Proficiency Level (Refer Defn. below)
Comments
Team Leadership
Level 4
Communication / Presentation Skills
Level 4
Decision Making
Level 5
Customer Service Orientation
Level 4
Multi Tasking
Level 4
Analytical skills
Level 4
Proficiency Level
Definition
Trained(T)
- Attended a training course on this skill and/or has had brief exposure to this skill.
- Uses basic terminology in regard to the skill.
- Recognizes and/or articulates basic concepts, facts, methods, techniques in day-to-day work experiences.
Experienced (E)
- Moderate exposure to this skill and related work experiences.
- Can assist other team members with questions and problems related to this skill
- Applies skill (at basic level to work situations, with some guidance.
Skilled(S)
- Extensive exposure to this skill and related work experiences.
- Applies skill (at advanced level) to work situations with medium complexity, with little or no guidance.
- May train and/or direct the work of others in application of skill.
Expert(X)
- Regarded as a center wide resource on this skill.
- Applies detailed knowledge and skills to complex (or new) work situations in multiple settings settings.
- Trains and/or directs work of other in complex facts, methods, and techniques related to the skill.
Proficiency Level
Definition
Level 1
Exhibits basic competency indicators occasionally.
Level 2
Exhibits basic competency indicators consistently and effectively.
Level 3
Exhibits competency indicators of medium complexity occasionally.
Level 4
Exhibits competency indicators of medium complexity consistently and effectively.
Level 5
Exhibits advanced competency indicators occasionally.
Level 6
Exhibits advanced competency indicators consistently and effectively.
有意向请联系Icey
Phone:86-010-65888118-214
Mail：[email protected]
msn:[email protected]
作者：icey 在 海归招聘 发贴, 来自【海归网】 http://www.haiguinet.com
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 【著名美资高薪聘】日语流程管理经理（大连） -- icey - (7217 Byte) 2008-8-29 周五, 13:59 (1134 reads)
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