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 【外企40W年薪职位】- Internal Systems Service Manager (Asia) |
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hebe_0714
头衔: 海归上士
性别: 
加入时间: 2008/08/01
文章: 17
来自: shang hai
海归分: 1813
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作者：hebe_0714 在 海归招聘 发贴, 来自【海归网】 http://www.haiguinet.com
*有兴趣者可发送简历至：[email protected] 或加 MSN 联系我
base：Hang Zhou
Salary：30W~40W/Y
Job Title ： Internal Systems Service Manager (Asia)
Department ： Internal Systems (Worldwide)
Reporting To ： Head of Internal Systems (Worldwide)
Direct Reports
• China IS Team Leader
• Philippines IS Team Leader
Overview
• IT Service Management for Asia
• Internal account management of Asia-based business units (supported by local Team Leaders)
• Personnel management & development of Asia IS staff (supported by local Team Leaders)
• Project management of IS projects
Areas of Responsibility： There are five main areas of responsibility
• People
• IT Strategy
• Service Delivery
• Management
• Compliance
Main Tasks
People
• Personnel Management of China & Philippines Team Leaders
• Periodic review of job description
• Setting & regular review (quarterly) of objectives
• Monitoring of Personal development plans
• Provide regular informal feedback (monthly) to staff on personal performance (1-2-1 sessions)
• Perform annual performance review
The Team Leaders are responsible for all the above for their direct reports, the IS Service Manager (Asia) is responsible for overseeing the above
IT Strategy
• Maintain a high level understanding of the SSSH business, with specific reference to technical and compliance requirements
• Maintain a good understanding of technology to meet these requirements
• Support the business in developing & implementing an IT Strategy by contributing to & participating in the Technical Architecture Group.
• As a member of the IS Management team support the development & maintenance of the Continual Service Improvement Programme
• Support the changing technical requirement for current business and further opportunities with current and new clients
• Identify revenue earning opportunities for IS, working with the Head of IS to investigate possibilities that can be presented to Sales teams & members of the Exec
Service Delivery
• Maintenance & review of Underpinning Contracts (UPC’s) with 3rd party suppliers in conjunction with Head of IS
• Maintenance & review of Operational Level Agreements (OLA’s) with internal teams in conjunction with Head of IS
• Internal account management of business units in conjunction with Head of IS
• As part of the IS Management team define IT Services provided
• Contribute to the development & delivery of the Service Level Agreements
• Act as point of escalation for Administration, Technical Support & Project delivery issues & complaints
• As part of the IS Management team monitor all ITSM processes, feedback recommendations for improvement into the Continual Service Improvement Programme.
Management
• Promote a “Service Culture” to team members ensuring everyone is aware of the Service ethic and their individual responsibilities.
• Encourage & promote collaboration with other teams within the Global IS team
• Authorise escalation of Service Desk Incidents & Problems to assist in minimising disruption to key, business critical functions in exceptional circumstances (where the agreed response may be judged as insufficient)
• Provide management reporting as agreed with Head of IS
• Manage staffing levels supported by the local Team Leaders, maintain shift plans & duty rotas for China & Philippines IS teams
• Approve annual leave requests for local Team Leaders and in their absence for the local IS teams ensuring appropriate staffing levels for day to day operations are maintained
Compliance
• Support compliance at both the corporate and the client level
• Monitor China & Philippines IS teams adherence to “Global” Policies & Procedures
This is not intended to be an exhaustive list of duties. It is the nature of both the role and the organisation that a great deal of flexibility is required.
Location / Travel
• China based
• Travel to other sites in China & the Philippines
• Worldwide travel, to meet the needs of the role – this may include client and supplier visits
Special Circumstances : IS has staff and facilities across most locations and companies within the SSSH Group. The IS Service Manager must be able to meet the challenges of managing a virtual office.
备注：该职位非常看重service management的经验和ＩＳ的管理经验
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Best regards!
Hebe
M S N: [email protected]
E-mail: [email protected]
作者：hebe_0714 在 海归招聘 发贴, 来自【海归网】 http://www.haiguinet.com
标签: 中国,求职,IT,杭州,高薪,管理,外企,
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 【外企40W年薪职位】- Internal Systems Service Manager (Asia) -- hebe_0714 - (4790 Byte) 2008-8-01 周五, 15:19 (1322 reads)
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