| 作者 |
 Support Consultant/SeniorSupport Consultant-GSC China |
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iris_lee2000
头衔: 海归中校
性别: 
加入时间: 2008/03/26
文章: 152
海归分: 31249
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作者：iris_lee2000 在 海归招聘 发贴, 来自【海归网】 http://www.haiguinet.com
Support Consultant/SeniorSupport Consultant-GSC China
(Dalian)-009
PURPOSE AND objectIVES
This newly created position (based in Dalian) will focus on supporting customers in Japan and Korea region. The objective of support will be to assist Business objects' customers be successful with their systems deployments and production environments.
EDUCATION AND QUALIFICATIONS/SKILLS AND COMPETENCIES
Technical Skills:
- Ability to understand, troubleshoot, and provide technical assistance for Business objects products. Most notably in a Windows 2000 / NT, Windows 9x, or Unix environment.
- Good knowledge of database technologies is required. Preferably SQL and Oracle server and database setup.
- Familiar with Windows server configuration and networking and security.
- Good concept of Accounting or business Knowledge, i.e financial reporting, group consolidation process, budgeting and planning process, activity based costing and profitability analysis. Able to communicate with end users from Accounting or Finance department.
Soft Skills:
- Ability to cultivate positive relationships with internal and external customers
- Ability to handle and deal with critical customer escalations.
- Strong written and verbal communication skills.
- Can speak and write fluent in Japanese or Korean, or both.
- Can read and write in English
Education:
- Bachelors degree or above in Computer Science, Information
Systems or equivalent experience
Experience:
- 2+ years customer service management experience
- Experience in managing and monitoring professional level personnel in a supervisor capacity a plus
- 2+ years experience with Unix based systems is highly desirable.
- 3+ years sales technical support and / or consulting / integrating experience in the application, tools, middleware, or database technologies is highly desirable.
作者：iris_lee2000 在 海归招聘 发贴, 来自【海归网】 http://www.haiguinet.com
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 Support Consultant/SeniorSupport Consultant-GSC China -- iris_lee2000 - (1893 Byte) 2008-5-27 周二, 15:47 (868 reads)
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