Accountabilities:
• Train customers on all corp products face-to-face and via internet or telephone in academic, corporate and legal markets.
• Revise and expand existing training materials and online help documentation.
• Participate in designing, developing, and implementing new processes required for successful training.
• Use case management system to manage customer requests for training and support and then leverage information gathered for continuous improvement of curriculum.
• Provide follow-up training, consultation, and end-user support.
Requirements:
• Team player
• Effective presentation skills
• Innovative & Creative
• Adaptability & Flexibility
• Resilience & Tenacity
• Learning Ability
• Independence
• Sense of urgency
• Time management/ Ability to multi-task
• Planning & organizing
