作者 |
Sales Technical Support opening in Shanghai, China |
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NancyLam
头衔: 海归少尉
加入时间: 2005/10/17 文章: 32
海归分: 3897
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作者:NancyLam 在 海归招聘 发贴, 来自【海归网】 http://www.haiguinet.com
Sales Technical Support opening in Shanghai, China
Introduction
Worldwide famous MNC is looking for high-caliber professional for its company. We are seeking a Sales Technical Support to join our company locates in Shanghai, China. The mission is to provide our clients high quality business documents.
If anyone interested-in the position mentioned below, please kindly send your update English and Chinese resume with contact details to [email protected] ASAP, thanks!
Job Title: Sales Technical Support, Trading Room Systems (TRS)
Location: Shanghai, China
Key Purpose of the Role:
Provide 2nd line sales and technical support for all TRS customers and prospects in China.
Principal Responsibilities:
· To act as the service & sales support interface for all TRS accounts in China and be accountable for all TRS service issues within those accounts.
· Provide customers with system proposals and responses to ITTs and RFPs.
· To demonstrate the features and facilities of Company's trading room system in a sales environment. To be responsible for TRS demo facilities in China ensuring that the latest features and facilities can be demonstrated at all times.
· To train customers, both traders and back office staff, on the features and facilities of Company's trading room products.
· Provide, as requested, marketing / intelligence reports for use within Company.
· To carry out service reviews, as required, for all TRS accounts in China.
· To effectively manage third party suppliers to ensure that budgets, quality standards and contractual obligations are met.
· To effectively manage service agents to ensure that response times, repeat faults, preventative maintenance, MEX and all agreed service measurements are met. To seek continuous improvement from these agents ensuring that the quality of service to our customers is also continually improved.
· To keep customers and service agents informed of the latest Company TRS updates.
· Travel to other parts of NEA to provide ad hoc support as required.
Person Specification:
Essential Skills & Experience (key competencies)
· Experience
- Minimum 3 years experience in telecommunications/IT and familiarity with the dealing room sales & service environment in China.
- A good technical understanding of dealing room related products including PABXs, IPT, LAN/WAN, key line systems, multiplexers, voice recorders, UPSs, rectifiers, market data and structured cabling systems.
- PC literate in data emulation and the full range of MS office software packages.
- CCNA certified.
· Skills
- Good interpersonal and presentation skills.
- Problem solving and decision making skills.
- Ability to work alone under pressure for long periods.
- Good initiative and flexibility.
- Good communication skills both written & spoken in English & Mandarin.
Desirable Skills & Experience:
· Experience
- Line management with profit and loss responsibility.
- Target carrying sales experience.
- A good understanding of the products and services provided by the financial market e.g. SWAPS, derivatives, market data.
- Established relationships with decision markets in the trading room market place in China.
· Skills
- Hands-on maintenance and installation experience on PC, IPT and LAN/WAN related products.
- Technical market data systems expertise.
- Maintenance and installation experience on IPC or Etrali dealerboard systems.
作者:NancyLam 在 海归招聘 发贴, 来自【海归网】 http://www.haiguinet.com
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- Sales Technical Support opening in Shanghai, China -- NancyLam - (3534 Byte) 2006-10-11 周三, 16:00 (1880 reads)
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