For global support,需要英文流利，UNIX基础好（SENIOR工程师可以申请到EMPLOYEE职位）
Responsibilities
• Answer contacts promptly and professionally
• Log/Validate all contacts Call Handling Database
• Resolve a high percentage of customer problems using the relevant tools and systems
• Manage end to end all calls logged, providing regular updates to customers on call status
• Invoke Escalation Procedures within defined time frames
• Adhere to policies and Procedures
• Work to achieve individual and team goals
• Protect confidential and sensitive information and materials
• Observe strict compliance to licensing, copyright and trademark legislation.
Requirements
Excellent Customer Service Skills
Customer orientated, enthusiastic and courteous
Capable of being self managed
Excellent Swedish and English, both written and oral
Analytical trouble shooting skills
Windows Operating Systems
Microsoft Office Suite
Basic Knowledge of Printers Hardware/Software
Good knowledge of Networking
Good knowledge of Workstation hardware
Basic knowledge of UNIX Operating Systems
Basic knowledge of Linux
