Support Engineer - Windows SDK 职位描述： DEPARTMENT: Developer Support Group MAIN RESPONSIBILITIES: Tech support multimedia application development on Windows Platforms Represent Microsoft and communicate with Microsoft enterprise customers across the Asia region via telephone, written correspondence, electronic service or customer visits in regard to finding solutions for technically complex problems identified in Microsoft software products, especially Microsoft platform and system management technologies. Use trace analysis, source code, and other sophisticated debugging tools to analyze problems and develop solutions to meet customer needs； may involve writing code. KNOWLEDGE AND SKILLS: Previous technical experience working in Win32 and COM application development. At least 3-5 year of Software development experience in C/C++, familiar with assembly language and compute system architecture. Knowledge on multimedia, digital audio / video, and computer graphics technologies. Previous experience on DirectShow, Windows Media, Direct3D is preferred. Solid debugging skills Knowledge on .NET, C#, CLR is a plus. Good communication skills in both Chinese and English Bachelor degree in computer science or EE, master degree preferred Skills in the follow areas are strongly appreciated WMI TAPI NetAPI/Socket Messaging/CDO Windows base service Security User Interface GDI AD/ADSI
Support Professional - Dynamic Ax Financial Job Description: -Accept and appropriately resolve customer issues ensuring resolution in a timely manner and in accordance with the Microsoft Terms &；Conditions and contractual agreements. -Accept escalations from less knowledgeable staff that require a higher degree of technical expertise. -Demonstrate strong communication skills ensuring that verbal and written responses are relevant, complete and easily understood when communicating with internal team members, partners and customers. -Preparation of Knowledge Documents -Use sound judgment in the management, escalation and resolution of support cases. -Maintain high level of domain and technical skill in Dynamic Ax -Training Facilitation and localization of courseware -Paid support/consulting to Partners and Customers
Requirement: -3-5 years of related experience -Bachelor Degree -Significant knowledge and experience in ERP is mandatory particularly in Finance, HRM and Projects -Certifications in the Axapta product set would be an advantage
Support Professional - Dynamic Ax Supply Chain Management 职位描述： Organization: GTSC-Partner Job Description: -Accept and appropriately resolve customer issues ensuring resolution in a timely manner and in accordance with the Microsoft Terms &； Conditions and contractual agreements -Accept escalations from less knowledgeable staff that require a higher degree of technical expertise -Demonstrate strong communication skills ensuring that verbal and written responses are relevant, complete and easily understood when communicating with internal team members, partners and customers -Preparation of Knowledge Documents -Use sound judgment in the management, escalation and resolution of support cases -Maintain high level of domain and technical skill in Dynamic Ax -Training Facilitation and localization of courseware -Paid support / consulting to Partners and Customers
Requirement: -3-5 years of related experience -Bachelor Degree -Significant knowledge and experience in Supply Chain Management -Certifications in the Axapta product set would be an advantage.
Support Professional - Dynamic Ax Technology 职位描述： Job Description: -Accept and appropriately resolve customer issues ensuring resolution in a timely manner and in accordance with the Microsoft Terms &； Conditions and contractual agreements -Accept escalations from less knowledgeable staff that require a higher degree of technical expertise -Demonstrate strong communication skills ensuring that verbal and written responses are relevant, complete and easily understood when communicating with internal team members, partners and customers -Preparation of knowledge documents -Use sound judgment in the management, escalation and resolution of support cases -Maintain a high level of technical knowledge &； skill in Microsoft Technologies as they relate to the MBS product range -Training Facilitation -Consulting to Partners and Customers
Requirement: -3-5 years of related experience -Bachelor Degree -Certification in Microsoft Technologies is preferred -Expertise in object oriented development tools -Knowledge of the following Microsoft technologies: SQL Server, Active Directory, IIS, MSDE, Exchange and BizTalk (recommended) -Understanding and some experience with XML and web services -Understanding of database connectivity standards such as ODBC and strong knowledge of operating systems and environments (Windows 2000 Server, Windows XP, Windows 2003 Server) -Excellent written and verbal communication and problem solving skills -Excellent customer service skills -Excellent learning skills with the ability to quickly pick up new technologies -Prior support experience (highly desired) -Prior Training experience (beneficial)
Support Engineer - Exchange Server Department: GTSC-China BizApp Support Group
Job Description: ·Provide 24x7 accurate and timely technical supports on critical problems and advisory service for enterprise customers. ·Collaborate with product team to create quicker issue resolution to achieve high customer satisfaction. ·Answer escalation questions and provide consulting service for internal colleagues from other branches. ·Learn advanced technologies and deliver high-level training.
Requirements: · Bachelor or master degree in Computer Science, Electronic Engineering or equivalent majors. ·At least 3-year working experience of technical support, system integration or coding on C/C++. ·Solid knowledge on Microsoft Windows Server, directory service and networking protocols. ·Experience on Microsoft Exchange server and Outlook is preferred. ·Familiar with Lotus Notes or other e-mail systems is a plus. ·Good written and verbal communication skills in Chinese and English. ·Quick learning, troubleshooting and debugging skills are needed. ·Abilities to work under pressure and handle critical situations are required.
Support Engineer - Enterprise Desktop Support MAIN RESPONSIBILITIES: Provide timely technical support on the problems and advisory service for Enterprise customers. Collaborate with Product team to create quicker issue resolution to achieve high customer satisfaction. Answer escalation questions and provide consulting service for internal colleagues from other branches. Learn advanced technologies and deliver high-level training internally and externally.
NATURE AND SCOPE: Provide direct contact from Microsoft to the customers via hotline and Email. Be extremely accurate in the information and solutions provided to the customer. Decide among other things how best to satisfy each customer's needs in varying critical and non-critical situations. Maintain a high level of professionalism and quality when interacting with Microsoft customers.
Job Requirements: Bachelor degree with at least 2 years of IT industry experience； or master degree in computer science. Solid knowledge of Microsoft Office, Windows and networking is required. Familiar with Visio, or project management is a plus. Excellent written and verbal English skill is a must. Fluent Cantonese is a plus. Quick learning and troubleshooting skills are needed. Hard working and great passion on new computer technology. Basic programming skill (like C, C++, and COM) is required. MCSE preferred
Active Directory Support Professional MAIN RESPONSIBILITIES: 1.Provide the quick and accurate solutions to the problems from the customer involving in-depth Microsoft product knowledge while ensuring high customer satisfaction； 2.Collaborate on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve customer issues. 3.Accurately record the labor, document incidents, report customer suggestions and technical issues (bugs) to product development and writing technical articles； 4.Effectively manage relationships with multiple customers, Technical Account Managers, Critical Problem Resolutions and other internal MS resources as these problems may not only be technically complex, but politically-charged situations；
Skills and Knowledge Requirement 1.Bachelor or Master Degree in Computer Science, Electronic Engineering or equivalent experience. 2.2+ years working experience on Microsoft Windows Server products, Active Directory and TCP/IP Networking in large enterprise environment, including -Enterprise IT solution deployment, or -Enterprise company IT infrastructure administration, or -Enterprise networking and Microsoft Windows Server products troubleshooting AND/OR 3.In-depth knowledge and skills on Windows 2000/2003, network operating systems, directory service, and TCP/IP family protocols. 4.Either of the following knowledge or skills is a plus: -PKI/Certificate, Windows RPC -C/C++ and Windows Scripting. 5.Strong analytical logic and problem troubleshooting skills. 6.Strong verbal and written English skills. 7.Experience of customer service and technical support is a plus. 8.Self-motivate and must be a strong team player with a "can-do" attitude
