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 外资公司(030)-Operations Team Leader |
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windy
头衔: 海归少校
加入时间: 2004/06/30
文章: 707
海归分: 28468
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作者：windy 在 海归招聘 发贴, 来自【海归网】 http://www.haiguinet.com
Principal Duties and Responsibilities:
· Monitor, identify and resolve performance/behavior/attendance issues using prescribed performance management techniques.
· Monitor and take action on TKS, personnel and payroll issues.
· Conduct performance appraisals annually.
· Review company compliance documents as required.
· Responsible for staffing and hiring.
· Maintain current employee records on direct reports.
· Review CMS statistics on a daily basis and provide constructive feedback.
· Provide Subject Matter Expertise.
· Ensure training needs of subordinates are met.
· Modify Operations as needed to meet service level agreements under supervision of Operations Manager.
· Successfully complete all client related training.
· Resolve escalated customer issues.
· Hold team meetings on a regular basis with direct reports.
· Communicate all process and client changes to direct reports within specific timeliness
· Promote the use of all center communication tools.
· Responsible for day-to-day functional supervision of non-exempt work group, including work assignment and attendance monitoring； providing input into ｓｅｌｅｃｔing, training, developing, and completing performance appraisal of work group(s) in accordance with the organization’s policies and applicable legal requirements.
Education & Professional Certifications:
· Associates degree in related field or advanced vocational training with two to four years related experience, or high school diploma or equivalent with three or more years of related work experience.
Candidate Profile:
· Ability to guide individuals toward goal achievement using negotiation, teamwork / collaboration, motivation and staff development skills including the ability to act as a role model within the organization.
· Ability to demonstrate innovation and good judgement / problem solving skills when making decisions.
· Ability to establish a course of action for self and others to accomplish a specific goal while using appropriate resources.
· Ability to coach， develops action plans, which maximize performance and provide effective feedback.
· Proven ability to analyze and improve work processes and policies
· Excellent customer service / support skills, ability to work well under pressure, professional demeanor and strong written and oral communication skills.
· Must have proficiency with various software applications programs including Lotus Notes, Microsoft Word, and Excel.
联系人
李小姐
网址:www.denglongmen.com
E-mail: [email protected]
Tel: 0411-84303517 84303967 88837848 88819289
Fax: 0411-84303517
作者：windy 在 海归招聘 发贴, 来自【海归网】 http://www.haiguinet.com
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 外资公司(030)-Operations Team Leader -- windy - (2633 Byte) 2005-10-13 周四, 16:24 (742 reads)
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