Role / Responsibilities
•Relationship / Account Management … responsible for adding RGFTEs
•Consultants / Process- Re-engineering …responsible for adding value on process related to their accounts.
•Transition Project Management … responsible for completing Opportunity ID/Solution ID and toll-gate control
Skills Set
Tech skills 50%
•Biz Knowledge
•Quality ---Six Sigma
•Basis IT and telecom knowledge
•Basic Financials
•Project Management knowledge
Others 20%
•Leadership
•Team playing skills
•Rigor …ability to go granular
•Self Confidence, Drive – Self starter
•Creative -- solutions provider
•Stature --- ability to interact with Sr. Management
•Inquisitive -- ask questions, talk to process owners
.Decision Making Abilities
•Push back – ability to say no
•Logical, Analytical abilities --- use data
•Fast learner … ability to learn new skills, new knowledge fast
Career Path
•Growth to future SDO Leader
•Growth to Business Development and Relationship Manager
•Lateral move to other biz
