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作者：pirate 在 海归商务 发贴, 来自【海归网】 http://www.haiguinet.com
SAP Launches Global Support Center
in China
SAP Expands Worldwide Customer Support Infrastructure with 10-Million-Euro Investment in Dedicated Asia Pacific Facility
DALIAN, China - 9/15/2004 12:00:00 AM - SAP AG (NYSE: SAP) today announced the opening of its new SAP Global Support Center (GSC) in Dalian, China, expanding the reach of SAP’s worldwide support network. The GSC China will become the primary hub for delivering services and support to SAP customers in Asia Pacific countries including China, Japan and Korea. More than 4,200 SAP customers throughout the Asia Pacific region will benefit from a highly skilled workforce providing support in the customers’ native language. Complementing existing GSCs in Ireland, Spain, Austria and India, the GSC China will also serve SAP customers worldwide as part of SAP’s 24/7 service and support network, SAP® Active Global Support.
The new support center in Dalian, a major industrial center and trading gateway in northeastern China, will be staffed initially with more than 130 native speakers of Chinese, Japanese, Korean and English. At an investment of around EUR 10 million, the facility has been built with capacity for workforce expansion as the number of serviced customers increases. The multinational support team, comprised of existing SAP employees and new hires, will provide proactive services and support such as online monitoring, problem resolution, remote maintenance and knowledge transfer throughout the software life cycle—including planning, implementation, operations, upgrades and ongoing maintenance—to help ensure the optimum performance of SAP® solutions.
“Effectively supporting customers with the services and solutions they need to drive growth and reduce operating costs is a fundamental element of SAP’s global business operations,” said Gerhard Oswald, executive board member, SAP AG. “The SAP Global Support Center in Dalian will provide SAP customers across Asia Pacific with direct support from highly qualified staff who know customers’ local business needs and speak their language. Among all of the enterprise software providers, SAP offers one of the most comprehensive global support networks, enabling us to provide dedicated, individual service around the world and throughout each customer engagement life cycle.”
The GSC China underlines SAP’s continuing global outreach and commitment to China, one of SAP’s key markets in the Asia Pacific region. SAP has been conducting business here for more than 11 years and has built a strong team of 490 employees to drive development and localization of SAP software for this major market. Just last year, SAP established SAP Labs China in Shanghai. The research and development facility is already creating new products for SAP’s worldwide customer base and taking on strategic development projects assigned by SAP’s executive board.
SAP chose to set up its new support center in Dalian due to a number of factors, including the city’s excellent infrastructure, competitive costs and an international environment that will make it easier to recruit employees fluent in Japanese or Korean. Dalian is also home to a number of educational institutions as well as the Dalian Software Park, created with the help of government initiatives to establish the city as an IT and logistics hub.
“In addition to the 350 plus software development firms that have already set up business in Dalian, including 18 of the world’s top 500 firms, such as GE, IBM, Hewlett-Packard, Dell, Nokia and Accenture, we are very pleased to welcome SAP as another global technology leader to join the Dalian Software Park initiative,” said Dalian Mayor Xia Deren. “The city of Dalian is pleased to offer our advanced infrastructure and support to enable SAP to continue to provide localized services to its customers in China, Japan, Korea and the rest of Asia Pacific from this single site.”
“SAP has more than 2,500 software installations and more than 800 customers in Greater China, including some of the most prominent businesses such as Lenovo, Haier, Sinopec, Cosco, China Telecom and Shanghai Power,” said Hans-Peter Klaey, president and CEO, SAP Asia Pacific. “SAP customers will gain dedicated local support as SAP continues to benefit from China’s well-educated workforce, an excellent business culture and sense of entrepreneurship. Expanding operations in China not only reflects our continued success globally, but also our interest in boosting investments and activities in the dynamic Asia Pacific market.”
About SAP Active Global Support
SAP Active Global Support is a global organization with more than 3,000 employees in more than 40 countries. It supports more than 23,400 customers running more than 79,800 installations. In addition, SAP Active Global Support also develops methods, infrastructure and services to proactively manage customer solutions, audit the start-up and to continually optimizing their operations with the aim of reducing their total cost of operations. It performs more than 34,000 remote service sessions yearly to proactively safeguard the Go-Live of new installations and provides more than 1,500 onsite services.
About SAP
SAP is the world’s leading provider of business software solutions. SAP® solutions are designed to meet the demands of companies of all sizes—from small and midsize businesses to global enterprises. Powered by the SAP NetWeaver™ open integration and application platform to reduce complexity and total cost of ownership and empower business change and innovation, mySAP™ Business Suite solutions are helping enterprises around the world improve customer relationships, enhance partner collaboration and create efficiencies across their supply chains and business operations. The unique core processes of various industries, from aerospace to utilities, are supported by more than 25 SAP industry solutions. Today, more than 23,400 customers in over 120 countries run more than 79,800 installations of SAP® software. With subsidiaries in more than 50 countries, the company is listed on several exchanges, including the Frankfurt stock exchange and NYSE under the symbol “SAP.” (Additional information at )
Any statements contained in this document that are not historical facts are forward-looking statements as defined in the U.S. Private Securities Litigation Reform Act of 1995. Words such as “anticipate,” “believe,” “estimate,” “expect,” “forecast,” “intend,” “may,” “plan,” “project,” “predict,” “should” and “will” and similar expressions as they relate to SAP are intended to identify such forward-looking statements. SAP undertakes no obligation to publicly update or revise any forward-looking statements. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. The factors that could affect SAP's future financial results are discussed more fully in SAP's filings with the U.S. Securities and Exchange Commission ("SEC"), including SAP's Annual Report on Form 20-F for 2003 filed with the SEC on March 23, 2004. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates.
Copyright © 2004 SAP AG. All rights reserved.
SAP, R/3, mySAP, mySAP.com, xApps, xApp, SAP NetWeaver and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and in several other countries all over the world. All other product and service names mentioned are the trademarks of their respective companies. Data contained in this document serves informational purposes only. National product specifications may vary.
作者：pirate 在 海归商务 发贴, 来自【海归网】 http://www.haiguinet.com
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 ZT: SAP Launches Global Support Center -- pirate - (7836 Byte) 2004-9-21 周二, 20:43 (805 reads)
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