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 广州FMCG-Customer Service Manager-200-400k |
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jackiesong
[博客]
头衔: 海归中将
加入时间: 2010/01/25
文章: 1724
海归分: 499049
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作者：jackiesong 在 海归招聘 发贴, 来自【海归网】 http://www.haiguinet.com
JOB DESCRIPTION
· PART I
TITLE : Customer Service Manager-Key Account
REPORTS TO : Customer Service & Logistics Manager
DEPARTMENT : Customer Service
LOCATION : Guangzhou
· PART II
· Company Profile
The company is the world's largest manufacturer of chewing gum and home to some of the best-known brands in the world, including Juicy Fruit, Double mint, Big Red, and the company's Spearmint gum. Worldwide, the company also makes Airwaves, Alpine, Eclipse, Extra, Free dent, Orbit, P.K, and Winter fresh brands of gum in a variety of flavors.
Though publicly traded since 1923, the company has been led by the company family since it was founded in 1891. In all, four generations of the company have led the company, which has its global headquarters in the famous the company Building in Chicago.
The company gum is a part of everyday life in more than 150 countries around the world. In the U.S., The company sells nearly half of all gum. In Europe, The company accounts for about 50 % of all Chewing Gum profits. In 18 European markets, the company is the absolute market-leader with shares of 80% or higher.
· PART III
· Principal Responsibilities
· Reporting & Analysis:
· By RDC Inventory report and low & high stock item alert report.
· By RDC OOS report with rough replenishment plan.
· By RDC by account updated OH allocation report.
· By RDC Account specific item report.
· By account case-fill rate report.
· OOS item in depth analysis.
· Case-fill rate in depth analysis.
· Forecasting & Inventory Management:
· New/promotional/discontinued/top Selling SKU monthly sales forecast.
· Low stock/promotional/discontinued reservation and OH allocation.
· Reserved item stock management and OH adjustment.
· High stock item de-stocking plan.
· OOS item replenishment distribution plan.
· Account specific item stock supervision.
· Customer Service Improvement:
· Supervision on customer operation manual update.
· By account annual supply improvement plan.
· Monthly case-fill rate review and suggestion on action plan.
· Work with customer logistic team on store replenishment and central warehouse inventory management.
· Lead account specific project, for example, EDI project.
· Operation Optimization:
· Investigate customer complain and provide solution.
· Review internal process and provide optimization plan.
· Work with CS, finance and supply chain to implement the optimization plan.
· Ad hoc project support when required.
· Requirements
· University degree in Business Management, Logistics, Materials Management or Finance.
· At least five years experience on logistics, customer service and management.
· With solid logistics planning and good data analytical experience.
· Strong leadership and prefer candidate with Project Management skill.
· A good team player with excellent communication and coordination skills, Be strategic focus.
职位转自：https://www.krimx.com/article/view.asp?id=852
Krimx.com 是复旦、中欧MBA发起的猎头职位分享网站
作者：jackiesong 在 海归招聘 发贴, 来自【海归网】 http://www.haiguinet.com
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 广州FMCG-Customer Service Manager-200-400k -- jackiesong - (12459 Byte) 2010-2-05 周五, 16:12 (1147 reads)
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