Technical support engineers are troubleshooters, providing help to end users who may locate not only China but also the whole Asia Pacific Area. In doing so, they are frequently called upon to investigate and resolve problems in fluent English.
The tasks of these engineers could include one or more of the following:
Helping customers install newly purchased software
Training customers in the use of software applications
Diagnosing and resolving software problems or conflicts
Evaluating software programs and making suggestions for their improvement
Customizing software or hardware
Answering technical questions
Answer phone calls from users, in order to resolve specific problems
Use automated diagnostic programs to solve problems
Write training manuals
Identify recurrent problems and help users resolve them
Your Profile
* Bachelor's or undergraduate degree in Computer Science, Information Systems, Electrical Engineering or equivalent experience.
* Must speak fluent English without any accent.
* Must have very good verbal and written communication skills in both Chinese & English.
* Must be a quick learner.
* Certifications such as MCSE, CNE, MSP, Cisco or similar certifications would be preferred.
* Possessing more than 2 years previous Tech Support experience would be preferred.
* Possessing very good experience with various computer peripherals and applications would be preferred.
* Possessing very strong problem solving and resolution experience would be preferred.
* Must be very customer oriented and focused on meeting the customer's needs.
* Experience in telephone and/or hands-on application, desktop, network and/or database support of both internal and external customers
* Experience in installation and configuration of PCs, servers, hardware, software, etc.
